B and D Carpet Cleaners

Lapeer's hometown carpet and upholstery cleaning experts at a price you can afford!
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FAQ
 Some of the questions most asked by our customers:
 
  • What do I need to do the day of the appointment?
  • Do I need to vacuum my carpets before you get here?
  • How long will the carpets or furniture be wet?
  • Can I set up a evening or weekend appointment?
  • What if I have to cancel, will I have to pay anything?
  • What about the furniture, do I need to move it?
  • How can I pay for my cleaning?
  • What about my pets?
  • What if a spot comes back after the cleaners have left?



A: If you your appointment is for carpet, then you need to have all loose items off the floor, such as clothes, toys ect. If it is for upholstery, then you need to have any large items that can't be vacuumed from out of the cusions, such as crayons, pens, coins, ect. They can damage our equipment.
Q:    Do I need ot vacuum my carpets before you get here?
A:  Its up to you.We always plan on vacuuming. We do ask that all papers and debris are off the floor. If it won't vacuum up then you need to pick it up.
Q:   How long will the carpets or furniture be wet?
A:  It varies. Carpets on a floor with air underneath it,(either a basement or a crawl space), it is usually between 3 and 5 hours. Floors over a cement slab take longer, from 5 to 8 hours.  For furniture, it is 1 to 3 hours. Every home is unique. The better the air circulation, the quicker everything will dry.
Q:   Can I set up a evening or weekend appointment?
A:  Absolutley! Athough we do a lot of work during the week, many people just can't take a day off to wait around for the carpet cleaners. We try to work around the customers schedule as much as possible. Weekend appointments tend to book up farther in advance, so keep that in mind when you are scheduling the appointment.
Q:  What if I have to cancel, will I have to pay anything?
A:  No. Sometimes, things just happen. We are all have things going on, and if you need to change or cancel an appointment, we understand. We do appreciate our customers letting us know that an apppointment will not work as soon as possible.
Q: What about the furniture, do I need to move it?  
A: Some. Our specials are designed so that you get the best cleaning for the money possible. But with our specials we do ask that you have move what you want moved. If you are getting a "wall to wall" cleaning, we move more things. Unfortunately, because of insurance liabilities, our rule is that if there is anything in it or on it, (such as lamps, pictures, nic nacs), we have to go around it. We also DO NOT move antiques or furniture that may be in dis-repair. Dressers and china cabnets MUST be TOTALLY EMPTY for us to move. Otherwise we clean around them.
Q: How can I pay for my cleaning?
A: We take either cash or checks. We DO NOT take Visa or Mastercard at this time. If you need to be billed for the cleaning, you MUST pre-arrange it with the office. Unless arranged beforehand, payment is expected in full upon competion of the cleaning. 
Q: What about my pets?
A: When we come to clean for you, we make frequent trips in and out of your home. We ask that folks please keep their pets put in a safe area where they won't slip out of the home. If your pet has any possibility of biting or harming our staff, we absolutely ask that they be put well away from where we will be working. Caged or pets in kennels are not a problem. All our chemicles are safe and non toxic for people and pets.
Q: What if a spot comes back after the cleaners have left?
A: We will gladly take care of any spots that might return. If you find that a spot has returned on capet or furniture that we have cleaned, give us a call and we will return at no charge to you and re-clean the item. We do however need to know as soon as possible of any problems.